> Are we living in a bizarro-world? _Glances around everywhere, winces_ But seriously, how isolated and idiotic does an entire room of people need to be in or

> Are we living in a bizarro-world? _Glances around everywhere, winces_ But seriously, how isolated and idiotic does an entire room of people need to be in order to do something like this? Did they not think the internet would go apeshit over such a policy? Was the cost-savings of people giving up on the support line worth this bad publicity? Anyone with an even slightly realistic view of being a customer would guffaw at such a suggestion. This is nothing but outright contempt for their customers.