4 ms·

I always wonder, where was this automation before ai if it is so easy to do.

• red-iron-pine 2y ago
  automation happens where market forces want it to happen -- cut costs, make more money. first, couldn't really do this (easily) without IP telephony, and having IP telephony everywhere; still more dial-up and analog out there than you'd think. and there is little financial incentive for the company putting you on hold to give a shit or code in the feature to dial you back -- they don't want you getting on the call; it's in their interest for you to give up and hang up the phone. calls getting through == cancelled plans, refunds, and time used by support. so don't do the automation. now it's so easy it's hard to ignore, and 3rd party tools will reshape that landscape.