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Me Too! and I was a high schooler in the 1970s... Since I'm close enough to end of career to be able to ignore the whole trend as a developer, I'm mostly dread
by johnea 2y ago
Me Too! and I was a high schooler in the 1970s...
Since I'm close enough to end of career to be able to ignore the whole trend as a developer, I'm mostly dreading having to "talk" to some frikin bot everytime I need support on some product.
If you agree that "customer support" system hell is bad already, then you have to know that this is all on the verge of being much worse...
me: My payment keeps being rejected on a known good card...
bot: I'm sorry Dave, I'm afraid I can't do that...
- triyambakam 2y agoI don't see it as very different than humans who must follow a narrow script. And scaling support is a good thing. And then there's still prompt injection in lieu of social engineering
- johnea 2y agoI think the difference is that I would advocate for making it better, not worse...