This is an entirely baseless accusation, but I have my cynical hat on today. I'm wondering if the cost to provide the additional customer service that could be

This is an entirely baseless accusation, but I have my cynical hat on today. I'm wondering if the cost to provide the additional customer service that could be involved in helping people deal with stronger security (password reset email, reset pages and confirmations etc) has been weighed against the cost of upgrades and reparation for account breaches, and influenced the decisions here.