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Comcast/Xfinity changed their system last year so that if you try to call and talk with voice to a support human you're sent into a loop that eventually hangs u
by superkuh 2y ago
Comcast/Xfinity changed their system last year so that if you try to call and talk with voice to a support human you're sent into a loop that eventually hangs up on you. The only way to talk to a human now is to say you want to cancel your account.
- m463 2y ago> you want to cancel your account I wonder if this is required by law and that's why it works.
- JohnFen 2y ago> The only way to talk to a human now is to say you want to cancel your account. You can physically go to one of their storefronts. Sadly, Comcast is my only option for internet service, and I've found Comcast's online or voice support to be pretty much worthless except for the most minor things. However, I can get more complicated things done by going to one of their physical locations and talking to a real, physical human being.