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I watched this exchange occur over Twitter on the weekend; the worst part of it was not that Tesco stores the password in a reversible manner, but that their re
by elithrar 14y ago
I watched this exchange occur over Twitter on the weekend; the worst part of it was not that Tesco stores the password in a reversible manner, but that their representative actively defended their mechanism.
Otherwise, all of their other "crimes" (cookies are sent unencrypted, etc) are bad but not really unexpected from a large chain like this. I'm never really surprised when large organisations get these things so wrong, given the way many either contract this work out and/or [mis]handle it in-house.
- simonw 14y agoIf it was the weekend, it seems unlikely to me that the person running the Twitter account would have got in touch with someone with a technical understanding of how the site works. More likely they just consulted their list of talking points and picked the ones that looked most relevant to the situation.
- robin_reala 14y agoOn the other hand, the sensible thing to do would be to say something like “Can you provide your contact details in a DM: we’ll get one of our tech guys to contact you on Monday”
- simonw 14y agoYes, definitely. Having customer service respond to security complaints on Twitter really isn't very smart.
- borplk 14y agoThis is the dilemma with customer service in big companies. They get too many queries so they just hire someone who knows nothing but how to make up official sounding responses to finish their day at work and go home.