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No? Maybe you cloud kids don't know how this stuff works, but unmanaged just means you get silicon-level access and remote KVM. It's still the hosting company'
by KennyBlanken 2y ago
No? Maybe you cloud kids don't know how this stuff works, but unmanaged just means you get silicon-level access and remote KVM.
It's still the hosting company's responsibility to competently own, maintain, and repair the physical hardware. That includes monitoring. In the old days you had to run a script or install a package to hook into their monitoring....but with IPMI et al being standard they don't need anything from you to do their job.
The only time a hosting company should be hands-off is when they're just providing rack space, power, and data. Anything beyond that is between you and them in a contract/agreement.
Every time I hear Hetzner come up in the last few years it's been a story about them being incompetent. If they're not detecting things like CPU fan failures of their own hardware and they deployed new systems without properly testing them first, then that's just further evidence they're still slipping.
- marcusb 2y ago> No? Maybe you cloud kids don't know how this stuff works, but unmanaged just means you get silicon-level access and remote KVM. That's one way it can work. There are a great many hosted server options out there from fully managed to fully unmanaged with price points to match. Selling a cheap server under the conditions "call us when it breaks" is a perfectly reasonable offering.
- cuu508 2y agoAlright, let's say the hosting company has an out-of-band mechanism for detecting reboots. How do they know if the reboots are abnormal (like in this case) or normal, customer-ordered reboots after software upgrades?
- cryptonym 2y agoProbably covered here: > In the old days you had to run a script or install a package to hook into their monitoring....but with IPMI et al being standard they don't need anything from you to do their job
- cuu508 2y agoHow can IPMI detect the cause (kernel panic vs user command) for restart?
- babuskov 2y agoDo Hetzner servers even run IPMI? For dedicated servers, you have to schedule KVM access in advance, so I assume they need to move some hardware and plug into to your server. This would mean that IPMI is most likely not available or disabled.
- p_l 2y agoNot anymore, but you can abuse pstore to know about last messages from before reboot