3 ms·

They look like good products, but my daughter had a really bad experience with them - she bought one, it arrived with the screen broken, and they refused to acc

They look like good products, but my daughter had a really bad experience with them - she bought one, it arrived with the screen broken, and they refused to accept that was possible and said she must have broken it and refused a refund.

stringsandchars 2y ago
Unfortunately Onyx Boox have used sockpuppets and other dirty tricks on Reddit[0] and elsewhere to harass and deter users reporting broken screens. Their international partners have webpages explaining how it's "impossible" that e-ink screens can be damaged or broken without you dropping or sitting on them[1] And in general the company is hostile to anyone with damaged devices or issues of other sorts. Although no-one is perfect, I really like Supernote and their way of developing as much as possible in the open[2]. The devices are really great to use[3] [0] https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_general_warning_about_boox_boox_tablets_boox/ https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_genera... [1] https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-you-need-to-know/ https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-y... [2] https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-software-roadmap-2024 https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-soft... [3] https://taoofmac.com/space/blog/2025/01/18/2335 https://taoofmac.com/space/blog/2025/01/18/2335
- chewmieser 2y ago
  Throwing another vote out there for Supernote. Very responsive, particularly around handwriting - which feels flawless. Been a perfect device for me, but more limited than a Boox. That’s fine for my use-case, but still worth calling out.
criddell 2y ago
Sounds like an easy thing to dispute through your credit card company. Also check your card benefits. Mine has theft and damage coverage and I've used it to replace a phone I dropped.
- graemep 2y ago
  She was really busy and left it too late to go to the card company by the time she had finished arguing with them.
- DecentShoes 2y ago
  What if they didn't buy it on a credit card? I think I've bought 6 or 7 things on a credit card my entire life. I don't like pointless debt.
  - criddell 2y ago
    > What if they didn't buy it on a credit card? Then they have fewer options.
  - themadturk 2y ago
    If you're using a credit card for its benefits (like buyer protection, which I have several times over the years) and have the money to pay it off immediately, it's not pointless debt, but a net benefit to the purchaser.

stringsandchars 2y ago

Unfortunately Onyx Boox have used sockpuppets and other dirty tricks on Reddit[0] and elsewhere to harass and deter users reporting broken screens. Their international partners have webpages explaining how it's "impossible" that e-ink screens can be damaged or broken without you dropping or sitting on them[1] And in general the company is hostile to anyone with damaged devices or issues of other sorts. Although no-one is perfect, I really like Supernote and their way of developing as much as possible in the open[2]. The devices are really great to use[3] [0] https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_general_warning_about_boox_boox_tablets_boox/ https://www.reddit.com/r/Onyx_Boox/comments/19czc16/a_genera... [1] https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-you-need-to-know/ https://einktab.ca/dealing-with-a-broken-e-ink-screen-what-y... [2] https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-software-roadmap-2024 https://trello.com/b/l0COP24j/supernote-a5-x-a6-x-nomad-soft... [3] https://taoofmac.com/space/blog/2025/01/18/2335 https://taoofmac.com/space/blog/2025/01/18/2335

chewmieser 2y ago
Throwing another vote out there for Supernote. Very responsive, particularly around handwriting - which feels flawless. Been a perfect device for me, but more limited than a Boox. That’s fine for my use-case, but still worth calling out.

criddell 2y ago

Sounds like an easy thing to dispute through your credit card company. Also check your card benefits. Mine has theft and damage coverage and I've used it to replace a phone I dropped.

graemep 2y ago
She was really busy and left it too late to go to the card company by the time she had finished arguing with them.
DecentShoes 2y ago
What if they didn't buy it on a credit card? I think I've bought 6 or 7 things on a credit card my entire life. I don't like pointless debt.
- criddell 2y ago
  > What if they didn't buy it on a credit card? Then they have fewer options.
- themadturk 2y ago
  If you're using a credit card for its benefits (like buyer protection, which I have several times over the years) and have the money to pay it off immediately, it's not pointless debt, but a net benefit to the purchaser.