Yes, it's been my experience that there is a huge gulf between the "Premium" AWS support plans (Enterprise) and all the others. The Enterprise plan is extremel

Yes, it's been my experience that there is a huge gulf between the "Premium" AWS support plans (Enterprise) and all the others. The Enterprise plan is extremely pricey but you get very good support. I've tried debugging site-to-site VPN connections using both Business and Enterprise and there is no comparison. Business requests are processed by an overseas support team and you usually get a reply 24-48 hours. The reply is generally non-helpful and usually just suggests KB articles to look at. On the other hand, Enterprise requests go straight to actual AWS engineers in the department of the product that you are having trouble with. In the case of VPN tunnels, we received detailed logs of the traffic across the tunnel withing minutes of submitting the request. It was truly impressive and makes me sad that I don't currently have access to that level of support.