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My notes are long gone, but it looks like Eric took some here: https://meyerweb.com/eric/thoughts/2016/01/25/designing-for-crisis-design-for-real-life/ https://

My notes are long gone, but it looks like Eric took some here: https://meyerweb.com/eric/thoughts/2016/01/25/designing-for-crisis-design-for-real-life/ https://meyerweb.com/eric/thoughts/2016/01/25/designing-for-... And it appears that this is the talk itself: https://www.youtube.com/watch?v=qyZq6v3vZqo https://www.youtube.com/watch?v=qyZq6v3vZqo

canucker2016 2y ago
It's amazing how dated the talk seems even though it's only 10 years old. The talk references an insurance website that requires a Java applet for uploading a file. Last time I neede It also praises Hipmunk for its ease of use. SAP bought hipmunk and shutdown the website in 2020. see https://www.concur.com/en-us/concur-hipmunk-faq https://www.concur.com/en-us/concur-hipmunk-faq update: reddit had a couple of suggestions for alternatives - https://www.reddit.com/r/Flights/comments/13uqmba/website_with_ui_like_hipmunk/ https://www.reddit.com/r/Flights/comments/13uqmba/website_wi... Not sure if there's a comparable or better flight-booking site these days. The CHOP (Children's Hospital of Philadelphia) website looks more modern/cleaned up. The Design For Real Life book is available to read for free on the web - see https://dfrlbook.com/ https://dfrlbook.com/