The cause doesn't really matter, you pay for priorized access to them (otherwise you can send your complaints to the customer service like a message in a bottle

The cause doesn't really matter, you pay for priorized access to them (otherwise you can send your complaints to the customer service like a message in a bottle) It works the same for most companies where their product is a foundation of your business. Think Apple store for instance: you'll pay for premium support tickets to have expedited reviews of your apps, even if it's to work around a bug they just pushed in their new OS update.