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In order to sacrifice customer satisfaction, there is a requirement that the person be your customer. Not giving something to someone for free just because the
by Negitivefrags 14y ago
In order to sacrifice customer satisfaction, there is a requirement that the person be your customer.
Not giving something to someone for free just because they demand that they should have it is not sacrificing customer satisfaction.
- axefrog 14y agoYes but if your product is the viewer and your decisions cause the number of viewers to decrease over time, you're damaging your product, and that will reduce the value of that product to your customers.
- pbreit 14y agoWell, the opening ceremonies had the highest US viewership ever (including against US-based Olympics). Are you sure your contention is accurate? In fact, broadcasting the Olympics is a massive _LONG_ term bet since NBC loses tons of money on the games themselves.