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Purchased software presumably has some level of dedicated support staff whether the primary developer or something else. I don't expect someone who developed as
by ghaff 2y ago
Purchased software presumably has some level of dedicated support staff whether the primary developer or something else. I don't expect someone who developed as a hobby to be "on call" or to prioritize a request--and it may be pretty inactive in many cases.
- carlosjobim 2y agoThat's what's great about it. And if a paying customer gives feedback, you already know that they represent an important user segment that are worth listening to: Paying customers.
- ghaff 2y agoWhen I did shareware, I did have some pretty dedicated beta testers who were good sources of input. It wasn't the money--heck, they payed me something like $15. But, yeah, I agree in general. If you're a business the feedback of paying customers is pretty much what matters.