I agree, however they probably assume it's their fault or something to do with this arcane black box they use but don't quite understand how it works. For me,

I agree, however they probably assume it's their fault or something to do with this arcane black box they use but don't quite understand how it works. For me, I bought a single DRM book against my better judgement because it was the only available way to get it quickly at the time. Predictably, I eventually lost access to it and never bought another one since.