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Realizing now that this comment came off as way too sappy. Some companies make products that make people happy, and profit as a result. Examples: Apple, Southw
by kevinburke 14y ago
Realizing now that this comment came off as way too sappy.
Some companies make products that make people happy, and profit as a result. Examples: Apple, Southwest, Uber, Sonic.net, Flip etc. I would like more of these companies to exist, and for companies to focus more on customer satisfaction.
To my chagrin it's not clear these companies are any more profitable than their competitors who focus less on customer satisfaction.