2 ms·
If a company doesn't have a real human helpdesk for dispute resolution, fronting onto the people who have to man a desk to direct visitors to the right meeting
by ggm 2y ago
If a company doesn't have a real human helpdesk for dispute resolution, fronting onto the people who have to man a desk to direct visitors to the right meeting room, or handle incoming calls to corporate offices, is just wrong.
I'm a customer of google. I pay them money. I would never, EVER recommend that people front into the Mountain View, or any other google office worldwide to discuss their issues. Never.
- DangitBobby 2y agoIt's not wrong to talk to the people at the front desk about their company's bullshit practices. I don't have to be a customer, and neither do you have to be an employee. Dealing with people who need help dealing with your company is not going to fucking kill you.
- mort96 2y agoIf the company makes the person manning the front desk the only human customers can get in touch with, that's on the company, not customers with a critical issue who just needs a person to understand and rectify the company's mistake.