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Not at google, but someone took a plane ride to ask about a $20 billing error in person at a company I worked at. We definitely don't do in person customer supp
by klik99 2y ago
Not at google, but someone took a plane ride to ask about a $20 billing error in person at a company I worked at. We definitely don't do in person customer support, and the flight must have been more than the billing error, so front desk gently encouraged him to fly back home and make sure someone responded to his ticket.
- ycombinatrix 2y agoWhy did they do that? Were you ignoring their tickets? Is your service really crucial to them? Was it a Saudi prince?
- DangitBobby 2y agoNow _that_ is how to make a customer know they have no value! Bravo.
- alwa 2y agoI sincerely hope (and assume) “make” was a type for “made” there. That the front desk staffer, not the aggrieved customer, “made” somebody respond to the customer’s original ticket.
- aitchnyu 2y agoThis looks like something out of the 1937 book How to Win Friends and Influence People and ends with "they prospered together forever and customer would later find the mistake from his side".