I believe the same problem is present in software. The same things that make "physical" tools good are what make computer tools good. If you don't have any expe

I believe the same problem is present in software. The same things that make "physical" tools good are what make computer tools good. If you don't have any experience using physical tools, you won't be easily able to appreciate what using a good tool feels like. I think a lot of the problems in software--buggy, inefficient, over complicated, user hostile crap that most of it is--can be traced back to a misunderstanding of the concept of "creativity" or "innovation" rooted in simply not knowing where the guard rails are.