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People here comment, i think rightly, that they prefer directness. I see an other pitfall too. Someone might use the “translation” backwards and end up with the
by krisoft 2y ago
People here comment, i think rightly, that they prefer directness. I see an other pitfall too. Someone might use the “translation” backwards and end up with the wrong message.
For example the website suggest this “translation”: “Do your job!” -> “ It is my understanding that you are the appropriate person to contact in regards to this. But if there’s is someone better equipped for this let me know.”
Now the problem here is that i routinely send the second and it means what it says. It doesn’t mean what it purports to “translate from”. What it means when i send the second is that the process and the responsibility is unclear. I want my request to be dealt with, but if due to the above mentioned vagueness I found the wrong person to ask I want to be told. The alternative being that i found the wrong person/process and they either silently ignore my request because it is not their problem, or get mad that now they have a new responsibility seemingly dumped on them.
I would not use such language if I know-know that it is your job to help me. For example if my laptop dies I go to IT and ask for their help. That is such a clear cut responsibility that I don’t need to cushion the request. But if I need help with something which rarely comes up, or something where it is not immediately obvious who is responsible then I will add that line. For example if I need someone to register a subdomain for me for the first time in forever that could be IT, or Infra, or Networking. So i would just pick whoever i suspect is the best fit, send a message with my request and end it with some variant of “if you are not the right person please redirect me”. If they read that and think based on this website that I’m just saying “Do your job!” that would confuse the issue and cause friction.