I love these kind of think pieces, and I agree with most of the points - it’d be nice to have engineers that are engaged and knowledgeable about their customers

I love these kind of think pieces, and I agree with most of the points - it’d be nice to have engineers that are engaged and knowledgeable about their customers… but I’ve never seen this in practice, except for like… emergencies or super urgent things (and it’s always the best, haha). But I wonder about how to tee this up to management or examples of teams doing this in real life.