You would be surprised. If you throw a good implementation of AI into a call center, which still hasn’t been done that often even though I have done a couple,

You would be surprised. If you throw a good implementation of AI into a call center, which still hasn’t been done that often even though I have done a couple, if it even has a 30% success rate at helping users without you having to talk to an agent that’s a huge win. Every time you interact with a live person at a call center it costs $3-$5 and many people would much rather not deal with outsourced call agent.