Obviously nobody in their right mind would defend the bean-counters at UHC. But also picking a side with the hospitals and making this a "them vs us" issue is p

Obviously nobody in their right mind would defend the bean-counters at UHC. But also picking a side with the hospitals and making this a "them vs us" issue is pretty naive. Hospitals and providers are complicit in their own fair share of awful dealings, and you shouldn't automatically take their side. In this case, the irony is baked right in. UHC was calling the provider because the provider legitimately screwed up the billing codes and was trying to overcharge the patient!