If only it fading away didn't mean instead of being able to treat Twitter as support there's no place to get actual support from a lot of companies. E.g. Google

If only it fading away didn't mean instead of being able to treat Twitter as support there's no place to get actual support from a lot of companies. E.g. Google sent me a promotion for a Nest camera if I bought their subscription, and instead of a camera I've had their "support" read the same script about how they'll fix it within a few days since November. At least if I used Twitter as support, other people would see the issue that didn't get resolved.