3 ms·

I myself have always had luck with contacting customer service via Twitter. It's the only reason I have ever used Twitter. I recently had a problem with FedEx

I myself have always had luck with contacting customer service via Twitter. It's the only reason I have ever used Twitter. I recently had a problem with FedEx that wasn't resolved with multiple phone calls and emails. I messaged them on Twitter and had the problem resolved in minutes. I've had the same luck when I had a problem with a collections department calling my phone daily for 2+ years. They were looking for an individual that must have owned my phone number prior to me. I told the caller to remove my number from their list every time they called. I sent multiple emails. I finally had luck by reaching out to their Twitter account and politely threatening to alert my attorney general. The issue was resolved that same day.

rogerrogerr 2y ago
I stumbled upon a new way to get out of this same situation - they’d been looking for Joshua for five years by calling my phone, and I am very much not him. All kinds of tactics. Mid last year, I just offered to pay the debt. Conversation looked like this: Them: “Can I speak to Joshua?” Me: “No, he’s not here, and I think he’s dead. But I’ll write you a check right now for the debt amount to stop you calling me. How much is it?” Them: “So you are Joshua?” Me: “No, I’m just irritated and you’ve won, I’ll solve this by paying you” Them: “What is your social security number?” Me: “Doesn’t matter. How much do I write this check for?” Them: “We can’t tell you the debt amount without verifying you are Joshua” Me: “Well, I guess we’re at an impasse then.” And they haven’t called me again for nine glorious months.