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To re-iterate, this is why. I had an issue for 2 months with Verizon where they messed up my new phone deliveries by sending me the wrong ones and they didn't
by no_wizard 2y ago
To re-iterate, this is why.
I had an issue for 2 months with Verizon where they messed up my new phone deliveries by sending me the wrong ones and they didn't ship other merchandise I purchased at the same time. Their customer support was terribly unhelpful, even after repeated escalations. It was enough I nearly went to AT&T[0].
They first wanted to charge me re-stocking fees on an order they very clearly messed up (for the wrong phones delivered). Then they wanted me to pay for shipping on the correct devices, and they incorrectly billed me as well, and it took several escalations to get them to understand I didn't receive my other merchandise either, which they then told me I had to make another support request for. It was a whole mess.
I sent a tweet (and mind you, I'm a nobody) and within 24 hours it was resolved correctly, and they even next day shipped everything to me, which I did not expect.
It will be the last time I ever buy from Verizon instead of Apple directly, but at least it got resolved in the end.
[0]: Still might. I need the coverage of the big 2, unfortunately I can't jump to say, T-Mobile, as a result.
- brk 2y agoI switched from Verizon to T-Mobile a couple of years ago. Zero regrets, coverage has been excellent, and I travel quite a bit.
- deleted 2y ago[deleted]
- no_wizard 2y agoI know what works and doesn't work where I need it to, unfortunately the edge cases matter in this instance and I can't work around them. Thus, I'm stuck for now.
- fragmede 2y agoT-Mobile is trialing Starlink support on select phones, surpassing the other two in coverage in rural areas.
- no_wizard 2y agoI'll let that marinate for a few years first before I decide to trust it entirely. Though its not rural areas that are the only issue. There's saturation issues with other carriers in some of my travels. Only Verizon and AT&T doesn't fall apart comparatively.
- themaninthedark 2y agoI had to go out of the country, so I overpaid my AT&T internet bill so it would cover 2 months and rounded up by ~10 cents to the nearest dollar amount. First month bill, no problem. Second month bill, no problem. Third month bill should be $amount -credit, nope. They took my credit, listed it as an underpayment and applied a fee. So I go to the store; they can't help with account issues, you have to call. I call, sit through the waiting music, get a rep who get a rep is quite obviously doesn't care. No "Sorry for our obvious billing mistake" or anything. They correct the account and ask if I will pay right now, I decide that I will since I don't trust their system to update in a timely manner. The rep then has the audacity to talk about how AT&T charges a convenience fee to pay via phone but they are going to waive it this time. AT&T fiber and Xfinity cable are the only options in my area.... I still can not understand how they made that error in the first place. It's not like accounting, credits and balances are a new thing. The bill even showed the credit transaction correctly, showing it coming out of the bill balance owed.
- B1FF_PSUVM 2y ago> I overpaid my AT&T internet bill so it would cover 2 months That's a bit XX century, why not have some form of automatic payment? (Not that it wasn't moronic of them, but you probably hit what now is a corner case ...)
- themaninthedark 2y agoI do set up auto payment when I am sure the bill will be stable, this was while I was still in the introduction rate and I wanted to be aware of when the price change hit. Now the question is, since they messed up what should be a simple accounting transaction, do I trust their billing system to have unfettered access to take funds from my bank :)
- lazide 2y agoIt’s AT&T - no, don’t trust them with anything. Preferably not even with being their customer.