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Now I laugh in frustration whenever I see an “Apple bug” mentioned in of their products. Apple’s entire ecosystem is riddled with visible and invisible bugs whi
by crossroadsguy 2y ago
Now I laugh in frustration whenever I see an “Apple bug” mentioned in of their products. Apple’s entire ecosystem is riddled with visible and invisible bugs which they leave around sometimes behind their completely opaque processes (assuming there are processes) or sometimes just out in front of the open. As a user you’d never know what is the status of a certain bug — whether someone even started working on that and whether someone even looked at it exactly once! You would know nothing! And this is about a bug report!
A problem you are facing? You will be made to backup your entire data and then wipe your devices (yes, I was made to do it for a Safari issue on Mac; they made me wipe out the iPhone as well - why? Of course same iCloud) and then it was not fixed and you got a “we will look into it”!
In this entire period — you’d have received EXACTLY ZERO emails with updates! They would never reply to you on email ever!! Never!! And would not provide or entertain an email ever!! Never!
You wanna record an Apple custom care call? Tough luck. You do that without informing them otherwise they’d refuse to even speak to you. Well, Apple records it and they will provide you a copy so yeah trust them!
The user hostility is so extreme that sometimes I end up pulling up my hair “how the fuck can anyone become FAN of such a company??? How? I mean you can be a user of such a company, but fan? Ffs!
Then I look at the OS and device market and see Android and Windows (no, I am not counting Linux!) and I realise where we have arrived.
- Reason077 2y agoIt used to be the case that if you reported a bug though Apple's bug reporting system and it got accepted/acknowledged, you did actually get updates via email about the state of the bug. I'm not sure if it still works like that but it certainly did a few years ago. Also speaking about developer issues here, not sure if the "consumer" bug reporting system works the same way.
- crossroadsguy 2y agoNo, I was writing as a consumer. I don't know how the dev side of things work (I am not one). For consumers it is completely closed off and evidently hostile.