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This has happened to me on eBay twice for items marked as "free returns" which claimed to have a hassle-free return process. My response was that they're obliga

This has happened to me on eBay twice for items marked as "free returns" which claimed to have a hassle-free return process. My response was that they're obligated to return full price, or they can expect me to open a claim with eBay to get it, and that I am for sure giving negative feedback! Both times they caved and gave me 100% refund and told me to just keep the broken item. I still gave negative feedback. I'm not just losing money with these bastards, I'm wasting valuable time, and that is not something that can be refunded.

dkjaudyeqooe 2y ago
> Both times they caved and gave me 100% refund and told me to just keep the broken item. This is because eBay will ALWAYS side with the customer, and the seller will get a ding to boot. Never ever do a return with Chinese sellers, they will use it against you and you will lose your chance to dispute the transaction. If you are sold junk complain to the seller, then if they don't refund you go ahead and raise a dispute. If they offer a return then ask them to refund you ahead of time, in full, and to provide a label for the return.
- tveyben 2y ago
  > Never ever do a return with Chinese sellers, they will use it against you and you will lose your chance to dispute the transaction. Well - that’s not my experience! Case 1 Packages lost, no track’n’trace one vendor sent order once more for no charge, another om gave a 50% discount Case 2 Product defect, returned it and later received the refund (matching their t&c) Case 3 (different, but shows customer service is working as expected) Wrong item received Full refund received In all cases I initiated a dialog, not just posted a bed review (‘keeping the leverage’) So maybe SOME Chinese shops misbehave, but for sure US and EU shops are similar… AliExpress is the shop in question… Just don’t think all are the same !!!

dkjaudyeqooe 2y ago

> Both times they caved and gave me 100% refund and told me to just keep the broken item. This is because eBay will ALWAYS side with the customer, and the seller will get a ding to boot. Never ever do a return with Chinese sellers, they will use it against you and you will lose your chance to dispute the transaction. If you are sold junk complain to the seller, then if they don't refund you go ahead and raise a dispute. If they offer a return then ask them to refund you ahead of time, in full, and to provide a label for the return.

tveyben 2y ago
> Never ever do a return with Chinese sellers, they will use it against you and you will lose your chance to dispute the transaction. Well - that’s not my experience! Case 1 Packages lost, no track’n’trace one vendor sent order once more for no charge, another om gave a 50% discount Case 2 Product defect, returned it and later received the refund (matching their t&c) Case 3 (different, but shows customer service is working as expected) Wrong item received Full refund received In all cases I initiated a dialog, not just posted a bed review (‘keeping the leverage’) So maybe SOME Chinese shops misbehave, but for sure US and EU shops are similar… AliExpress is the shop in question… Just don’t think all are the same !!!