I don't mind being intentionally vague because you don't know what the problem is. What bugs me is when companies that make money off of your data, and provide

I don't mind being intentionally vague because you don't know what the problem is. What bugs me is when companies that make money off of your data, and provide open-source APIs so other people can also make money off of your data, don't post a public root cause analysis. The RCA you show everyone else doesn't have to be as detailed as the RCA you maintain for your own records. However, you should let people know what went wrong and how your organization is learning from it. It helps your organization grow; it maintains a philosophy of openness, and it provides closure for all the poor people traumatized from being unable to tweet.