_When_ there is a manual. On the other hand, there's no excuse for designers & developers (or their product manager, if that's the one in authority) not to wor

_When_ there is a manual. On the other hand, there's no excuse for designers & developers (or their product manager, if that's the one in authority) not to work their ass off on the ergonomics/affordance of the tools they release to any public (be it end users or developers, which are the end users of the tool makers, etc.). It benefits literally everyone: the users, the product reputation & value, the builders reputation, the support team, etc.