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There's irony in bringing up Amazon here: From what I've seen, the thing most people rave about when it comes to Amazon is it's customer service. Everything els
by beAbU 2y ago
There's irony in bringing up Amazon here: From what I've seen, the thing most people rave about when it comes to Amazon is it's customer service. Everything else is pretty mid: the products are poor quality, sometimes counterfeit and if you are not careful way overpriced.
Amazon is not selling customer service as a separate product, yet that's the product that most customers really rave about, even though they don't really like anything else about Amazon.
- smcin 2y agoI said "used to put it". In the early days of Amazon, it totally differentiated itself from other online and brick-and-mortar sellers of books(/CDs/etc.) on price, speed, accuracy, customer support, responsiveness. Obviously it has evolved since into a huge organization and many other things have changed.