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> I will tell you a KPI driven org is gaslighting me That's still just the same old issue aggregate statistics vs. a data point. They tell you something, on av
by jakubmazanec 2y ago
> I will tell you a KPI driven org is gaslighting me
That's still just the same old issue aggregate statistics vs. a data point. They tell you something, on average, is this way, but you experienced it in another way, so you say "the statistics must be wrong".
> you know about reality
So the issue is: is your model of "reality" the correct one?
- Eddy_Viscosity2 2y agoThe discussion thus far has been about the incentivized manipulation of the data points as they come in. Aggerating those into statistics will produce misleading and incorrect results. Its not that an an individual data point can be different than the average, its that the flow of individual data points into the average is being 'managed' as people try to 'improve' these KPIs.
- jakubmazanec 2y agoSure, but is the data collection truly incorrect? He argues that it is because "his experience" doesn't match the data. So in the end it is about data points being different than average.
- Eddy_Viscosity2 2y agoI can't say for sure one way or the other. But my experience has been that people that have KPI metrics to meet will do a lot of things to game those data points to their favor.
- jakubmazanec 2y agoWell, there's also Goodhart's Law [1]. Maybe that's what OP meant to reference. [1] https://en.wikipedia.org/wiki/Goodhart%27s_law https://en.wikipedia.org/wiki/Goodhart%27s_law