Funny, that's exactly the article I was thinking about as I read this. The impersonal auto-response link above pretty badly contradicts the advice given here.

Funny, that's exactly the article I was thinking about as I read this. The impersonal auto-response link above pretty badly contradicts the advice given here. I wonder if Seth Godin wrote the current post as "lessons learned" or just didn't feel like following his own best practices. (Physician, heal thyself.)