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Yes but it’s also a chance to convince the customer that you’re worth keeping around. Depending on your product, you might also have customers that dip in and o
by scott_w 2y ago
Yes but it’s also a chance to convince the customer that you’re worth keeping around. Depending on your product, you might also have customers that dip in and out. Keeping them from churning, while sacrificing a little cash today, helps keep that customer from shopping around for alternatives, too.
- vel0city 2y agoAlso, in my experiences most of those services which offered free time or heavily discounted alternatives to cancelling tend to be things which have a pretty low cost per subscriber (e.g., news sites, simple applications, not much per-user storage).