4 ms·
Honest question: what sort of support can you expect when something goes wrong? Fiber attracts backhoes (buried routes) and bored hunters with shotguns (aerial
by rachelbythebay 14y ago
Honest question: what sort of support can you expect when something goes wrong? Fiber attracts backhoes (buried routes) and bored hunters with shotguns (aerial ones). It's a fact of life. Who's going to do customer service, Google, or some other agency? What's their track record like?
(As the old gag goes, this is why you should carry a short piece with you, in case you are stranded on a desert island. Bury it and when the backhoe shows up, get a ride back to land with the driver).
- jaggederest 14y agoKnowing google, they're just going to run 8 different routes to any given place and leave cut cable in the ground, then replace the whole network in 10 years or so.
- ajasmin 14y agoRight. Embrace failure.
- rapind 14y agoThis is a great question. I love Google for the most part, but their customer support is absolutely and utterly terrible. And by design it would seem. No doubt backed up by data mining and A/B testing telling them that offering good customer support is terrible for their bottom line? For something like this I sincerely hope they find and partner with a great customer support provider.