We had this problem in our organization circa 20 years back so I built a ticketing system, now each conversation exists as its own object, and "the same thing b

We had this problem in our organization circa 20 years back so I built a ticketing system, now each conversation exists as its own object, and "the same thing being discussed twice" has the opportunity to be merged into one, etc. That seems to have helped a lot with our internal conversations.