_syncFromMazdaRepairShopSFTP_ failing is also just as likely to cause a human to deny a claim. Just because an automated decision system exists, does not mean

_syncFromMazdaRepairShopSFTP_ failing is also just as likely to cause a human to deny a claim. Just because an automated decision system exists, does not mean an OOB (out of band) correctional measure should not exist. In other words if AI fixes a time sink for 99% of cases, but fails on 1%, then let 50% of the 1% of angry customers get a second decision because they emailed the staff. That failure system still saves the company millions per year.