It's not "extending" anything, that's the original definition of emotional labor. It's been extended to refer to around-the-house maintenance > What's the alte

It's not "extending" anything, that's the original definition of emotional labor. It's been extended to refer to around-the-house maintenance > What's the alternative? A customer service job where you can be rude? There is a lot of room between "faked niceness" and "rudeness". Nothing bad would happen if employees were allowed to behave neutrally towards customers.