Hochschild's point in The Managed Heart was that many jobs place outsized demands on workers' emotional lives, beyond workplace names of politeness designed to

Hochschild's point in The Managed Heart was that many jobs place outsized demands on workers' emotional lives, beyond workplace names of politeness designed to reduce conflict. There is a massive difference between being asked not to be rude to your coworkers, which is a basic norm of politeness in our society, and having people pleasing become inextricably linked with one's ability to earn a living.