Air Canada was held liable for a refund offer a chatbot made: https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-shou

Air Canada was held liable for a refund offer a chatbot made: https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know https://www.bbc.com/travel/article/20240222-air-canada-chatb... Not exactly your scenario, but a live example of the sort of problem Anthropic wants to prevent.