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If you bought one of the updated models from June 2012, don't forget you can get the upgrade for free: http://www.apple.com/osx/uptodate/ http://www.apple.com/o

If you bought one of the updated models from June 2012, don't forget you can get the upgrade for free: http://www.apple.com/osx/uptodate/ http://www.apple.com/osx/uptodate/

pullo 14y ago
I have the new model. I don't see an option to select a macbook air when choosing the mac type. Guess I will be on call with apple..
- beala 14y ago
  I selected "MacBook" for my MB Air, and it worked, which is weird because I don't think they make plain MacBooks anymore. They also ask for the address of the reseller, but I purchased mine from Amazon, so I just entered my address.
rapind 14y ago
Interestingly enough I went through their redeem process (which is sort of convoluted, with a password protected PDF), and was then told "This code has already been used. Each code may only be used once." when I tried to redeem the code they gave me... So you might want to wait a bit until they sort out the bugs.
- robgough 14y ago
  I am having the exact same issue. I'm hoping it's a minor issue with validation, but that seems like a weird message to get if that's the case? edit: swapped "had" for "am having" as this is on-going
- bazzargh 14y ago
  Me too, and I'm seeing a whole lot of other people with the same bug on twitter. Apparently AppleCare are saying codes will be reissued, so report the problem: http://www.macrumors.com/2012/07/25/apple-reissuing-os-x-mountain-lion-up-to-date-codes/ http://www.macrumors.com/2012/07/25/apple-reissuing-os-x-mou... edited to add: I've now had a response from apple after mailing support. We're getting new codes. NB they do mention doing this in response to a claim, so it appears you did need to contact Apple if you had a problem! "Before I proceed I would like to point out that Apple is aware of the issue and are working hard to resolve it ASAP...If your claim is accepted, a valid replacement code will be sent to you by email. There will be no need to submit a new claim....Please let me know if you do not receive a replacement code within 24-48 hours, as I'll be happy to look into things further for you."
dewey 14y ago
not working here either. the support forums are filled with complains :(

If you bought one of the updated models from June 2012, don't forget you can get the upgrade for free: http://www.apple.com/osx/uptodate/ http://www.apple.com/osx/uptodate/

pullo 14y ago

I have the new model. I don't see an option to select a macbook air when choosing the mac type. Guess I will be on call with apple..

beala 14y ago
I selected "MacBook" for my MB Air, and it worked, which is weird because I don't think they make plain MacBooks anymore. They also ask for the address of the reseller, but I purchased mine from Amazon, so I just entered my address.

rapind 14y ago

Interestingly enough I went through their redeem process (which is sort of convoluted, with a password protected PDF), and was then told "This code has already been used. Each code may only be used once." when I tried to redeem the code they gave me... So you might want to wait a bit until they sort out the bugs.

robgough 14y ago
I am having the exact same issue. I'm hoping it's a minor issue with validation, but that seems like a weird message to get if that's the case? edit: swapped "had" for "am having" as this is on-going
bazzargh 14y ago
Me too, and I'm seeing a whole lot of other people with the same bug on twitter. Apparently AppleCare are saying codes will be reissued, so report the problem: http://www.macrumors.com/2012/07/25/apple-reissuing-os-x-mountain-lion-up-to-date-codes/ http://www.macrumors.com/2012/07/25/apple-reissuing-os-x-mou... edited to add: I've now had a response from apple after mailing support. We're getting new codes. NB they do mention doing this in response to a claim, so it appears you did need to contact Apple if you had a problem! "Before I proceed I would like to point out that Apple is aware of the issue and are working hard to resolve it ASAP...If your claim is accepted, a valid replacement code will be sent to you by email. There will be no need to submit a new claim....Please let me know if you do not receive a replacement code within 24-48 hours, as I'll be happy to look into things further for you."

dewey 14y ago

not working here either. the support forums are filled with complains :(