I did a project a while back that created a wizard to fill in a form - I also found it much easier to simply complete the form, but when we demonstrated it to t

I did a project a while back that created a wizard to fill in a form - I also found it much easier to simply complete the form, but when we demonstrated it to target users they nearly cried with relief. It was a good reminder of the importance of knowing what users actually want. I should go back to look at that and see if we could incorporate an easy ChatBot as an improvement.