> Making software approachable isn’t about hiding complexity, it’s about presenting it well. The UI patterns you use determine whether a system feels intuitive,

> Making software approachable isn’t about hiding complexity, it’s about presenting it well. The UI patterns you use determine whether a system feels intuitive, not whether the underlying mental model is simple. A well-designed interface can make even complex concepts feel natural, while a bad one can make simple tasks frustrating. This could not have been better said.