AI confidence has been dwindling[0][1] so I don't think that's the biggest contributor. I do think it's as simple as appealing to stakeholders in whatever way

AI confidence has been dwindling[0][1] so I don't think that's the biggest contributor. I do think it's as simple as appealing to stakeholders in whatever way they can, regardless of customer satisfaction. As we've seen as of late, the stock markets are completely antithetical to the improvement of people's lives. The first point does indeed come into play because oftentimes most people don't throw enough of a fuss against it. But everything has some breaking point; Microsoft's horribly launched Copilot for Office 365 showed one of them [0]: https://www.warc.com/content/feed/ai-is-a-turn-off-for-consumers-study-finds/en-GB/9770 https://www.warc.com/content/feed/ai-is-a-turn-off-for-consu... [1]: https://hbr.org/2025/01/research-consumers-dont-want-ai-to-seem-human https://hbr.org/2025/01/research-consumers-dont-want-ai-to-s...