The last agency I worked at ridiculed their clients relentlessly. Every problem was blamed on the clients. A total lack of accountability from the owner down. I

The last agency I worked at ridiculed their clients relentlessly. Every problem was blamed on the clients. A total lack of accountability from the owner down. It was a terrible place to work. My approach with my clients: if they don't understand or misunderstand something then I failed to explain things to them clearly. Not a big deal, I correct it so we're on the same page and move on. It's a great opportunity for both of us to learn and grow.