Queuing theory also says it’s wrong. That’s why the lines everywhere get so long. They’ve optimized for somewhere on the bell curve of usual activity levels and

Queuing theory also says it’s wrong. That’s why the lines everywhere get so long. They’ve optimized for somewhere on the bell curve of usual activity levels and any time tasks come in faster than that, wait times grow extravagantly. If you want wait times to be short you have to aim for hair under 60% normal usage.