I do see your point and agree it can be valuable data. What I'm arguing is specifically that the economics of it are extremely unfavorable. Having a relevant F

I do see your point and agree it can be valuable data. What I'm arguing is specifically that the economics of it are extremely unfavorable. Having a relevant Facebook group is about the best case scenario. I guess email might work? Maybe letters? I can't imagine calling or canvasing. On top of all that I still think the data from actual users is still going to be more valuable overall, even the negative stuff. I'd prefer somebody who attended the school and had a bad experience than somebody who had a bad impression and went elsewhere. But... I'll agree it's not worthless. It just strongly depends on the type of data you want to collect. For impressions and onboarding, it's a different story. Here's the goal of this study: > NYPL regularly surveys its patrons to understand and improve how the Library fits into—and adds value to—their lives. We strive to identify the unique power of public libraries, pinpointing precise mechanisms of positive impact, so that we can preserve and strengthen that impact.