7 ms·

Has anyone had experience involving the police in matters like this? I reached out to the German news source that first reported on this issue, but they couldn

by wumms 2y ago

Has anyone had experience involving the police in matters like this? I reached out to the German news source that first reported on this issue, but they couldn’t help. The writer of the article mentioned that "The dealer will probably hide behind the supplier." Here's the response I received today from Böttcher AG, where I purchased the hard drives, after sending them the FARM logs and photos of the drives (translated from German): --- "Dear Sir or Madam, Attached you will find the manufacturer's feedback regarding your complaint: Please send the hard drives back. You will receive a credit immediately upon receipt. We are currently unable to provide a statement, as we need to first examine the hard drive and the situation. Therefore, please ask the customer to hand over the hard drive to you. You will promptly receive a refund of the purchase price and the shipping costs. As soon as we have a statement from our supplier, we will inform you immediately." --- Given this, I am wondering if anyone has dealt with a situation like this and whether it's worth involving the police to ensure compensation for the damages or if this process should be handled through other legal channels. Any insights or advice would be greatly appreciated!

smelendez 2y ago
I think in many countries you’d be better off reaching out to a consumer protection-specific agency or tribunal, making sure to cc the vendor or manufacturer. For instance, in the United States, you could contact the Federal Trade Commission or your state’s attorney general, or potentially file a case in small claims court if the matter isn’t quickly resolved. You might get a better response from regulators if you wait until you do have issues getting a refund, but that probably also between jurisdictions. Good luck!

7 ms·

Has anyone had experience involving the police in matters like this? I reached out to the German news source that first reported on this issue, but they couldn

by wumms 2y ago

smelendez 2y ago
I think in many countries you’d be better off reaching out to a consumer protection-specific agency or tribunal, making sure to cc the vendor or manufacturer. For instance, in the United States, you could contact the Federal Trade Commission or your state’s attorney general, or potentially file a case in small claims court if the matter isn’t quickly resolved. You might get a better response from regulators if you wait until you do have issues getting a refund, but that probably also between jurisdictions. Good luck!