A lot of businesses view human errors that a system has as something to complain at the users about and put policy around to stop it from happening, this does n

A lot of businesses view human errors that a system has as something to complain at the users about and put policy around to stop it from happening, this does not work. Equally banning an essential technology doesn't solve the problem because people still need a mechanism for sending messages asynchronously to each other. The issue is about the user interface of the clients. The problem with email is that no one really makes any money out of it. Its a mature and stagnant technology and it gets little investment. People want to pay as little as possible for something that you can get from Google for "free". But the issues are all to do with the user interface and defending people from relatively rare errors because people misclicked and misunderstood the impact.There are very common features of email that should be nice and quick and there are features rarely used that cause a lot of problems and the happy path should be slowed and made more difficult to do accidentally and without knowledge of the potential impact. But the issue is the maturity and lack of investment because otherwise these problem features like CC would be handled better and there are numerous ways it could be made safer and errors a lot less likely.