Funny, I had a conversation just yesterday where someone was saying they joined a new company expecting to use collaborative documents for spec documents, techn

Funny, I had a conversation just yesterday where someone was saying they joined a new company expecting to use collaborative documents for spec documents, technical proposals, etc. This is, btw, a very large company that makes many $B selling a SaaS for collaborative documents. They were surprised to find that everyone instead emailed copies of the spec around, expecting people to make individual comments in the doc and email it back, as if it was 2001. It turns out that in [this part of] this company, collaborative documents go against the actual desires of the document author. They want to be able to accept comment/edits from an individual privately, say "thank you for your input", and completely ignore them. If the comments are public for all to see, they can't do that! Strangely, private comments are not a feature of the SaaS product, despite this failure of internal product-market fit.