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It's a cool idea that the end users can chat easily with the teams who build the product. (If I got that right, I think that's part of what is offered here.) Wh
by decasia 2y ago
It's a cool idea that the end users can chat easily with the teams who build the product. (If I got that right, I think that's part of what is offered here.) Where I work, we have several layers in between engineering and the end users and ... while there's a lot to be said for increasing focus and reducing distractions, I think it's also nice to have the unfiltered contact sometimes.
- ndneighbor 2y agoThis was the case at ${lastCo} and it bothered me to no end as PM. My job is literally talking to customers! Why do I need to chat to a relationship manager so that I can talk to my own customer?!? That exact point was my very axe to grind and why I am thankful to work on all sorts of comms. automations at Railway when they let me.
- zoky 2y agoBecause you don’t have people skills! https://youtube.com/watch?v=hNuu9CpdjIo https://youtube.com/watch?v=hNuu9CpdjIo
- suzzer99 2y agoAll my customers are internal, but there's still usually a support ticket layer between the developer and the customer. I told all my customers, for the apps I own, just send me an email. No need to go through all that. They're thrilled and 6 years in there's been no issues.